Legal

Privacy Policy

Last updated: 27 June 2026

AURA Project Labs ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use auraprojectlabs.in.

1. Information We Collect

We collect the following types of information:

Account information: Name, email address, and password when you create an account.
Order information: Details of products or services you purchase, including payment reference numbers. We do not store card numbers or UPI credentials — payments are processed by our payment gateway partner.
Usage data: Pages visited, time spent, browser type, and device information collected automatically via Firebase Analytics.
Communications: Messages you send us via email or our contact/request forms.

2. How We Use Your Information

To create and manage your account
To process and fulfill your orders
To communicate order confirmations, updates, and support responses
To improve our website and services based on usage patterns
To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Data

Payments on our platform are processed by our payment gateway partner (PhonePe Payment Gateway). We do not store your card details, UPI IDs, or banking credentials on our servers. All payment data is handled directly by the payment gateway in accordance with PCI-DSS standards.

4. Cookies and Tracking

We use cookies and similar technologies to:

Keep you signed in to your account
Remember your preferences (such as theme settings)
Analyze website traffic via Firebase Analytics

You can disable cookies in your browser settings, but some features of the site may not function correctly without them.

5. Data Storage and Security

Your data is stored on Google Firebase (Firestore), which is hosted on Google Cloud infrastructure with industry-standard encryption at rest and in transit. We implement reasonable technical measures to protect your information from unauthorized access.

6. Data Retention

We retain your account and order data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Withdraw consent for data processing where applicable

To exercise any of these rights, email us at auraprojectsprivate@gmail.com.

8. Third-Party Services

Our website uses the following third-party services, each governed by their own privacy policies:

Google Firebase (authentication, database, analytics)
PhonePe Payment Gateway (payment processing)
Google Fonts (typography)

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, contact us immediately for deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:
Email: auraprojectsprivate@gmail.com
Website: auraprojectlabs.in
Address: Chennai, Tamil Nadu, India

AURA Project Labs · UDYAM-TN-02-0484154 · Chennai, Tamil Nadu, India

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